Shipping & returns

Thanks for visiting my shop! I hope you'll find some products that you like.
Below you can find the shipping times and costs and the conditions for returns.

Shipping costs and time

Your order will be shipped within 3 working days via the Austrian Post, transit time depends on the country but can take between 3 to 10 days.

At the moment I'm shipping to Austria and all EU countries.
Shipping costs are €5.90, and orders over €70 will be shipped for free.

If you're outside of the EU and would like to place an order, please contact me and I'll gladly arrange the shipping.

Returns

If there's a problem with your order, you can request a return 14 days after receiving your item. Please write to studio@ateliergelb.com explaining the issue.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.